New invoice design
At the end of September/October, our invoices will have a new look. The update includes, among other things, the format of the invoice number and OCR which will look...
- Home
- Account and billing
Account and billing
Articles on account settings, passwords, payment methods, etc.
-
-
Change / Forgot my password?
Change You can change your password when you are logged in via our website Click on the icon in the top right corner and select... -
Change payment method
For business customers, five different payment methods are currently available: invoice, e-mail invoice, card payment, e-invoice and EDI invoice. For private accounts, we offer invoice, card payment and... -
How do I expand my storage space?
In order to extend your storage space, you must be logged in to the website. Please note that extending your storage space is not... -
I want to cancel my account, how do I do that?
To cancel the service, for security reasons, you need to do so either when you are logged in to your account or... -
Can I buy more licenses or upgrade the storage space?
You can buy more licenses for your account or upgrade the storage space if you need to, it doesn't matter... -
How do I change my e-mail address?
You can easily change your email address once you are logged into your account via the website. Log in to https://web.storegate.com/ 1. Tap... -
I want to change my username, how do I do that?
Our support team can change the username of your account for you. You can email support at support@storegate.com -
How do I change the billing address?
You can change your billing address at any time. To do this:1. Log in to the website. 2. Click on the old man in the upper... -
What is the notice period for my subscription?
The contractual notice period is 30 days before the next payment period. The current payment period is presented on your invoice. -
Invoice fee
Storegate offers several different payment options. For paper invoices and email invoices (companies only), we charge an invoice fee to cover the costs of... -
Request for access authorisation
This article applies only to: account holders of business services via Storegate Storegate has a strict policy and technical (physical) access control that prohibits... -
Error message during two-step verification?
In case of an error message about an invalid code during authentication, check the following: -
Brand your Storegate account
With the additional service "Brand customisation" it is possible to add your own logo directly in the Storegate web interface. The logo is displayed to you... -
WebDAV connection in 2-step verification
If you have enabled 2-step verification and want to connect a computer/device with WebDAV, you need to generate a new unique WebDAV password. Do... -
2-step verification with Yubikey from Yubico together with Storegate TOTP
Yubikey is a small key that you can connect to your computer or mobile phone to increase security when logging in.... -
Enable 2-step verification in Storegate
2-step verification or multi-factor authentication is a security measure that requires users to provide two forms of identification in order to gain access to...